​At Green Living Soap, we want you to be satisfied with your purchase. Eligible products may be returned or exchanged in accordance with the policy below.

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Orders placed through GreenLivingSoap.com are subject to this Returns & Exchanges Policy. Orders placed through our Etsy shop are subject to the return and refund policies displayed on the Green Living Soap Etsy shop at the time of purchase.

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Handmade & Personal Care Products

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For health, hygiene, and quality-control reasons, handmade skin care, hair care, shaving soap, beard care, and other personal care products cannot be returned or exchanged once they have shipped.

This policy helps ensure that every customer receives products that are new, unused, and handled according to our quality standards.

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If a personal care product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can help resolve the issue.

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Returns of Eligible Products

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We gladly accept returns of eligible non-personal-care products within 30 days of delivery.

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To be eligible for a return:

• The item must be unused.

• The item must be in its original packaging.

• The item must be in resalable condition.

• The return must be requested within 30 days of delivery.

 

Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item.

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Please contact us before returning a product so we can confirm eligibility and provide return instructions.

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Non-Returnable Items

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The following items are not eligible for return or exchange:

• Handmade skin care products

• Hair care and other personal care products

• Shaving soap

• Final sale items

• Custom or personalized items

• Engraved items

• Gift cards

• Products that have been used or are not in resalable condition

 

This does not limit our assistance if an item arrives damaged, defective, or incorrect.

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Exchanges

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If you would like to exchange an eligible item, please contact us before returning the product.

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Exchanges are subject to product availability. If the requested replacement is unavailable, we will work with you to determine an appropriate alternative or refund, when applicable.

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Customers are responsible for return shipping associated with an exchange unless the exchange is necessary because we shipped an incorrect, damaged, or defective item.

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Damaged, Defective or Incorrect Orders

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We carefully inspect and package orders before shipment. If your order arrives damaged or defective, or if you receive an incorrect item, please contact us within 7 days of delivery.

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Please include:

• Your order number

• A description of the problem

• Photographs of the product

• Photographs of the shipping package and shipping label, when applicable​

 

We will review the information and work with you to provide an appropriate resolution.

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Please do not discard damaged products or packaging until we have had an opportunity to review your request, as photographs or other information may be needed for a carrier claim.

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Refunds

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Once an eligible return is received, we will inspect the item before approving the refund.

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Please allow approximately 5–7 business days for us to inspect and process an eligible return after it is received.

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Approved refunds will generally be issued to the original payment method when available. The time required for a refund to appear in your account may vary depending on the payment provider or financial institution.

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Original shipping charges are non-refundable unless the return resulted from an error by Green Living Soap or as otherwise required by applicable law.

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Return Shipping

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Customers are responsible for return shipping costs unless:

• We shipped the wrong item.

• The item arrived damaged.

• The item was defective.

 

We recommend using a tracked shipping service for returns.

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Green Living Soap is not responsible for return packages lost in transit before they are delivered to us.

Please contact us before mailing a return. We will provide return instructions and the appropriate return address.

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Incorrect Shipping Addresses

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If an order is returned to us because an incorrect or incomplete shipping address was provided, the customer is responsible for the cost of reshipping the order.

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Please review your shipping information carefully before completing your purchase.

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Questions or Return Requests

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To request a return or exchange, report a damaged or incorrect order, or ask a question about this policy, please contact Green Living Soap through our Contact Us page.

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Email: greenlivingsoap@gmail.com
Phone: 660-829-3500