Where do you ship?
We ship to the United States. As well as APO & P.O. Boxes through USPS.
How long should I expect to wait for my order?
Transit times vary based on the shipping option selected at checkout. We do not ship on any holidays. Due to peak season, USPS and UPS may have longer transit times which will be reflected in the shipping options at checkout. If you are shopping for holiday gifts, please note that due to delays orders may not arrive before 12/24. Please email greenlivingsoap@gmail.com for assistance.
Customs and import taxes:
Currently, our rates do not include customs and duties which the customer will be responsible for paying. We are not responsible for delays due to customs.
What happens if package is damaged?
We package each item carefully to protect it during shipping, however occasionally a shipment may become damaged. If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can assist you promptly. In the rare event your items arrive unusable, please contact info@greenlivingsoap.com for assistance.
Incorrect addresses & Returned shipments:
If a package gets returned to us because of an incorrect address or no forwarding address the customer will be responsible for paying for the second shipment. An invoice will be issued to the customer via email for the shipping costs.
Return & Refunds:
Please refer to our Return & Refund Policy for detailed information regarding returns, exchanges, and refunds. If you receive a product in error, please contact us at greenlivingsoap@gmail.com and we will be happy to make sure you receive what you ordered.
Returns:
Due to FDA guidelines and the nature of our handmade skin and hair care products, Green Living Soap does not accept returns or offer refunds on handmade skin care, hair care, or personal care products.
For all other eligible products, please contact us for return approval before sending any item back.
Return Requirements
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Return requests must be submitted within 7 days of delivery.
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Items must be unused, unopened, and in their original packaging.
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Customers are responsible for all return shipping costs.
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We recommend using a shipping service that provides a tracking number. Please retain your tracking information until your return has been processed.
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Green Living Soap is not responsible for lost or damaged return shipments.
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Once received and inspected, approved refunds will be issued to the original payment method, less any original shipping charges.
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Please allow 1–2 weeks for returned items to be received, inspected, and processed.
Green Living Soap reserves the right to deny any return that does not meet the above requirements.
Return Address:
Green Living Soap
2915 Whitney Drive Sedalia, Missouri 65301 United States
Exchanges
If you would like to exchange an item, please contact us to obtain return authorization before shipping your product.
Once your return is approved, you may place a new order through our website for the replacement item. Please note that inventory availability cannot be guaranteed, and desired items may sell out before your new order is placed.
Questions"
If you have questions regarding returns, exchanges, or damaged items, please contact Green Living Soap through our Contact Us page. We are committed to providing excellent customer service and will do our best to resolve any issues quickly and fairly.