Shipping Information
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A signature may be required upon delivery for Overnight and 2nd Day shipments. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day. Please select the option that best suits your delivery needs during “Checkout”.
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PLEASE NOTE: all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Holidays
Orders are processed & shipped Monday - Saturday, excluding federal holidays in the United States. If your order is placed after the shipping cut-off time, it’ll be processed the following business day. Our distribution centers are closed on the following U.S. holidays and orders won’t be processed on these days:
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New Year’s Day
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Martin Luther King Jr. Day
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President's Day
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Good Friday
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Memorial Day
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Juneteenth
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4th of July
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Labor Day
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Columbus Day
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Veteran's Day
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Thanksgiving
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Christmas
Shipping Address Disclaimer
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At this time, GreenLivingSoap.com is unable to ship to more than one address within a single order. Please place a separate order for each designated shipping address and make sure to verify that the address details are accurate to avoid any errors or delays in shipping.
Alaska, Hawaii, Other US Territories
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Most items may be shipped to Alaska, Hawaii, and the U.S. Territories, but some restrictions apply as explained in Shipping Restrictions. GreenLivingSoap.com currently ships to the following U.S. Territories:
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America Samoa
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Guam
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Northern Mariana Islands
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Puerto Rico
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U.S. Virgin Islands
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Some locations in Alaska and Hawaii may take up to 14 business days. Orders shipped to U.S. Territories are delivered within 14-21 business days of the order’s ship date. Overnight and 2nd Day Priority shipping methods are not available for certain locations in Alaska, Hawaii, and the U.S. Territories.
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*We regret we are unable to ship to Palau.
P.O. Boxes and APO/FPO/DPO Addresses
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Most items may be shipped to P.O. Boxes and Military APO/FPO/DPO addresses, but some restrictions apply as explained in Shipping Restrictions. GreenLivingSoap.com currently ships to the following APO/FPO/DPO locations:
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AA – Armed Forces America
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AE – Armed Forces Europe
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AP – Armed Forces Pacific
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Orders shipped to P.O. Boxes are delivered within 6-14 business days with Standard Shipping.
APO/FPO/DPO addresses are delivered within 14-21 business days of the order’s ship date. Orders shipped to P.O. Boxes and APO/FPO/DPO addresses cannot be shipped by Overnight or 2nd Day Shipping methods.
International Locations
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We’re sorry. Greenlivingsoap.com is currently unable to accept orders billed or shipped to destinations outside of the United States. We apologize for any inconvenience.
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To place an international order via our Etsy shop, please visit our Green Living Soap Etsy Shop.
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We are not responsible for delays due to customs and duties which the customer will be responsible for paying.
How long should I expect to wait for my order?
Transit times vary based on the shipping option selected at checkout. We do not ship on any holidays. Due to peak season, USPS and UPS may have longer transit times which will be reflected in the shipping options at checkout. If you are shopping for holiday gifts, please note that due to delays orders may not arrive before 12/24. Please email greenlivingsoap@gmail.com for assistance.
What happens if package is damaged?
We package each item carefully to protect it during shipping, however occasionally a shipment may become damaged. If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can assist you promptly. In the rare event your items arrive unusable, please contact greenlivingsoap@gmail.com for assistance.
Incorrect addresses & Returned shipments:
If a package gets returned to us because of an incorrect address or no forwarding address the customer will be responsible for paying for the second shipment. An invoice will be issued to the customer via email for the shipping costs.
Return & Refunds:
Please refer to our Return & Exchanges Policy for detailed information regarding returns, exchanges, and refunds. If you receive a product in error, please contact us at greenlivingsoap@gmail.com and we will be happy to make sure you receive what you ordered.
Questions:
If you have questions regarding returns, exchanges, or damaged items, please contact GreenLivingSoap.com through our Contact Us page. We are committed to providing excellent customer service and will do our best to resolve any issues quickly and fairly.